Payment Policy:
– Payment by either Visa or Master Card: There will be an additional 3% of the transaction value for the bank service.
– Payment by wire transfer: there will be an extra charge from the banks on both sides for their services. Please double check with your bank consultant for further information as well as the updated exchange rate.
– All Promotional rates are exclusive of 8% tax and inclusive 5% service charges.
Check-in/out Policy:
– Check in: from 14:00;
– Check out: no later than 12:00Early check-in policy:
– Early check-in is subject to room availability
– Before 6:00: 100% room rate surcharge
– 6:00 to before 14:00: 50% room rate surcharge
Late check-out policy:
– Late check-out is subject to room availability
– 12:00 to 18:00 check-out: 50% room rate surcharge
– After 18:00 check-out: 100% room rate surcharge
Early arrivals and late departures:
– If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
Note: We have no curfew. But, we will cover the hotel entrance within 1am to 5am for security issues. There are bell man or receptionist on duty. Any early departure or late arrival should be informed in advance for best arrangement.
Guarantee Policy:
– A valid credit card will be required upon booking;
– For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
– Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
Children Policy:
– Child under 5-years old: free of charge.
– Child from 5-years old to under 12-years old: surcharge VND150,000/person/room/night- sharing existing bed with adult(s)
– Child from 12-year old will be charge as Adult: 250.000/person/room/night- sharing existing bed
– Maxium 01 Child per room based on Max Occupancy of the room.
– Extra bed set up: 350.000/1 night/1 bed.
Cancellation/Amendment: This policy defines how to handle cancellations:
– If cancellation/amendment is made 14 days prior to your arrival date, the deposit will be refunded after deducting processing fees, including bank transaction fees and other related charges..
– If cancellation/amendment is made within 14 days, including reservations made within that time and no-show, 100% room rate and tax will be charged.
– Non- Refundable Rate is Non – changeable & Non – refundableComplaints or Comments:
– We take our guest satisfaction very seriously. Any complaints or comments regarding a stay at our hotel should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
– Problems which cannot be resolved there and then should be notified in writing to Managing Director at ….